Other Help for Tenants
Landlord and Tenant Board
probonoontario.org
The Landlord & Tenant Board resolves disputes between residential landlords and tenants.
Call: 1-888-332-3234
Pro Bono Ontario
https://tribunalsontario.ca/ltb/
If you have a housing issues related to another tenant call the Free Legal Advice Hotline, 1-855-255-7256, available Monday to Friday, from 9:00 AM to 5:00 PM.
Advocacy Centre for Tenants Ontario – Tenant Tip Sheets
City of Guelph – Property Standards and Zoning
The Property Standards Department responds to complaints about by-law infractions. By-laws regulate the general maintenance of properties, including plumbing, electrical, heating and ventilation systems in dwelling units, and yard maintenance.
Call: 519-837-5615, ext. 2526
The Zoning Department inspects units to ensure tenant safety, including fire safety.
Call: 519-837-5615, ext. 1
Email: tenantsafety@guelph.ca
Rental Housing Enforcement Unit
https://www.ontario.ca/page/solve-disagreement-your-landlord-or-tenant
Contact the Rental Housing Enforcement Unit if you have been locked out of your rental unit by your landlord.
Call: 1-888-772-9277
Canadian Centre for Housing Rights
https://housingrightscanada.com/
Provides information about housing rights and housing.
Call: 416-944-0087 E-mail: cchr@housingrightscanada.com
Human Rights Legal Support Centre
www.hrlsc.on.ca
The Human Rights Legal Support Centre provides legal services to people who believe they have experienced discrimination. The Centre will provide legal assistance to people in taking applications to the Human Rights Tribunal of Ontario.
Call: 1-866-625-5179
Wellington County – Housing Services & Supports
https://www.wellington.ca/programmes-services/housing-services-supports
Wellington County provides a variety of supports for tenants in the Guelph and Wellington area. Visit their website to learn more about their programs.
Wellington County – Eviction Prevention Programs
https://www.wellington.ca/programmes-services/housing-services-supports/eviction-prevention
The Housing Stability Programme (HSP) and Housing Set-Up Fund (HSF) provide essential support for individuals and families to secure and maintain stable housing. HSP can assist with rental arrears, utility arrears, and first and last month rent deposit. Call: 519.837.2670 x 3712
Emergency Energy Fund & Low-Income Energy Assistance Program (LEAP)
LEAP is funded through the Ontario Energy Board. The County is the lead agency for Guelph Hydro only. Eligibility criteria is set by the Ontario Energy Board (OEB).
Guelph Hydro Customers: Wellington County is the lead agency. Call: 519.837.2670 x 3712
For all other utility companies, visit the Ontario Energy Board website to locate the appropriate LEAP agency.
Community Resource Centre
Outreach Workers help people find housing and prevent evictions for Wellington County residents.
Call: 519-843-7000 or 1-866-840-3249
Emergency Shelters
https://www.wellington.ca/programmes-services/housing-services-supports/emergency-shelters